We hope that you’ll be happy with any item you purchase from us, but if you’re unsatisfied for any reason once it arrives, you have 30 days to return your item in exchange for a full refund.
This means that – whether you’re based in the UK, EU, USA or anywhere else in the world – your item must be returned to us within 30 days after your order has been delivered or is available for collection.
Do You Offer Free Returns?
If you’re based in the UK we provide returns labels free of charge, just reach out to our customer service team and they will send one across. These are handled by Royal Mail; you can bring your parcel to any drop off point and they will scan the label and take care of the rest. To find your closest Royal Mail drop off point head here.
At present, if you’re based anywhere else in the world we can only cover the cost of your return if your item is faulty. Please get in touch with us if this is the case, and check below for more info.
How Do I Send It Back To Everpress?
Please package your item carefully and include a note inside with the following:
- The reason for return
- Your order number. You can find this in your order confirmation and shipping emails, in the Order History section of My Account on the site, or by calling Community Support at + 44(0)203 829 9540
- The name, address and telephone number of whoever purchased the item
The item remains your responsibility until it arrives back with us, so we strongly advise that you use a tracked or recorded service, or any other proof of postage, if posting from outside the UK.
How Long Will It Take For My Refund To Be Issued?
Upon receiving your item, we will issue a full refund to your original payment method within 5-7 business days. On occasion this money may take longer to clear in your account, in these instances it’s always best to check with your bank or building society for their processing times.
Can I Exchange My Item?
Unfortunately, as we print only the exact number of garments that are pre-ordered, we can not offer any exchanges on items.
Can I Make Changes To My Item Once I’ve Placed My Order?
Yes! Until your order has been sent to print, you can make changes including to the size, colour and delivery address. This can all be done through the Orders section of your Buyer Dashboard, where you’ll see your order details and the option to update.
However, once the campaign has closed and been sent to print, it’s no longer possible to make any changes to your order. This is because the pre-order nature of campaigns means we only print exactly what is ordered, to order.
What If I’m Returning A Faulty Item?
Firstly, we’re really sorry for this inconvenience. When any of our items has to be returned because of a fault, we cover all postage costs wherever you are in the world, just get in touch with one of our team and we’ll get this sorted. And as with any return, please detail the fault in a note within your package, along with the details listed above.
Unfortunately, because we only print the exact number of garments that are ordered for each campaign, we are unable to replace any faulty items.
Help! I Returned My Item By Accident
This can happen. While we’re not responsible for any items that are returned to us by mistake, we’ll do our best to locate the item in question if this does happen. If we are able to find it, we may ask you to cover the delivery cost to send it back.